The BlackDoors Service Fee is refundable, up to 3 times, within 48 hours of booking confirmation. Separately, if the booking being cancelled overlaps with any other existing bookings, the BlackDoors service fee is not refundable.

  • Nights (and its related service fees) are considered consumed/spent if cancellation notice is less than 24 hours before the listing's check-in date/time.
  • Unless otherwise specified by the host on their listing details, check-in time will be 3PM local time to the listing's address, for the purpose of determining whether a cancellation is 24 hours before the listing's check-in time.
  • Accommodation Service Fees and Additional Service Fees are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to BlackDoors within 24 hours of check-in.
  • If there is a complaint from either party regarding the stay, claims must be submitted to BlackDoors within 24 hours of the incident along with required information/proof.
  • BlackDoors will mediate when necessary and has final say in all disputes.
  • A booking is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in the Profile Icon > Trips > Cancel Booking
  • Cancellation policies may be superseded by extenuating circumstances, guest refund related clauses within the Terms and Conditions, cancellations by BlackDoors for any other reason permitted under the Terms and Conditions. 
  • If there is any discrepancies between this Cancellation Policy and the Terms and Conditions, the Terms and Conditions shall prevail. 

Flexible
Get a full refund of the Accommodation and Additional Service Fees if you cancel the booking 24 hours before check-in. The Accommodation and Additional Service Fees of the first night is non-refundable if you cancel within 24 hours before your trip check-in date and time. All Accommodation and Additional Service Fees of nights not spent is refundable if you cancel during the trip.

Moderate
Get a full refund of the Accommodation and Additional Service Fees up to 5 days before check-in. The Accommodation and Additional Service Fees of the first night is non-refundable if you cancel within 5 days before your trip check-in date and time. However 50% of the remaining Fees will be refunded. 50% of all Accommodation and Additional Service Fees of nights not spent is refunded if you cancel during the trip.

Strict (with Grace Period)
In order to get a full refund, cancel within 48 hours after the booking confirmation and 14 days before check-in. Get a 50% refund of Accommodation and Additional Service Fees if you cancel the booking up to 7 days before check-in. The booking is non-refundable if you cancel within 7 days of your trip check-in date.

Did this answer your question?