To ensure that our guests and hosts are fully protected by our Terms and Conditions, Payments Terms and Conditions, cancellation and refund policies, we advise all communication and payments are made through the BlackDoors platform.
This enables us to review important details which isn't possible outside of the BlackDoors platform. Paying or communicating outside of our platform puts you at greater risk of fraud and other security issues.
Report any offsite payment requests
If any host on BlackDoors site asks you to pay through another channel other than through the BlackDoors website, please report to us.
BlackDoors do not issue any paper or PDF invoice asking you to pay offsite.
To report a message
- Click on the chat box at the bottom right corner of your screen.
- Report this case to our duty staff.
To report an email
If you receive an email from anyone asking you to pay or accept payment offsite and outside BlackDoors, please inform us immediately.