Contact your host: If during your trip you notice that something is missing, not working, or otherwise not what you expected when you check in, contact your host. Giving the host the chance to remedy the situation is the most quickest way to remedy the issue, and you can continue on your trip as planned. If you cannot contact your host, or you don't hear back from them, you can request a refund.  

Within 24 hours of check-in

If it is within 24 hours of check-in, check our Guest Refund Policy to see if the the issue qualifies for a refund. If so, you can message your host through BlackDoors, take photos to document the issue, then contact BlackDoors. You can see a complete explanation of coverage in our Guest Refund Policy.

More than 24 hours after check-in

If it is more than 24 hours after check-in, you can contact BlackDoors Customer Experience Team by hitting the chat bubble in our website (at the bottom right corner) to request a refund from your host.

If you and your host have trouble reaching an agreement, you'll be able to ask BlackDoors for help.

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