If you didn’t receive an email notification from us, there are a few different ways you can try to address the issue.
Make sure your email address is correct
We might be sending emails to an old or incorrect email address. To see or change the email address associated with your account, log in to your BlackDoors account from a desktop computer and follow the steps below:
- Go to Profile.
- Look for the Email Address field. Make sure your address is correct.
- If it’s incorrect, please sign up again with your correct email address.
Search all messages in your email inbox
Sometimes emails can get lost in your inbox. In your email account, search for terms like "BlackDoors", "booking", "verification", or other words related to the email you're looking for.
Check your spam and other email filters
It's possible that your email service provider mistakenly sent our messages to your spam or junk folder. To avoid this:
- Remove BlackDoors messages from your spam list
- Add email@example.com to your personal email address book
Please check if you have other filters or routing rules in your email account that may have sorted BlackDoors emails elsewhere, be sure to check those, too.
Check for issues with your email service provider
Depending on your provider, emails can take up to several hours to be delivered. If undelivered or delayed emails continue to be an issue, please check with your service provider to see if there are any configuration issues or problems with their network that might be affecting your account.